K4 robot vacuum fails to enter low power mode and does not return to base successfully as a result. Last time this happened, replacing the battery resolved the issue. This time, purchased a replacement battery directly feom OKP and the issue persists, run time is shorter, and the robot doesn't stay in Powerful suction mode as configured. Hoping to hear from OKP Support at some point. Still waiting...
a
andrea
batteria sostitutiva agli ioni di litio OKP 12,8 V modello K2
Soddisfatto della batteria speriamo duri piu dell'originale
S
Samuel Perez
Battery doesn't seem to work
1. Battery isn't working, now it could very well be my vacuum thats faulty. But support isn't getting back to me, which is why im ratting it 1 star.
C
Consuelo - Spain
Five stars post-sales staff
I had a problem with my robot and contacted the customers service. They answered very soon all my questions and, althogh my robot is no longer under guarantee, they will send me a new one for free. I am very satisfird with their service.
