Désolé, commande toujours pas livrée!
Décevant en termes de délais.
Claude
O
Oksana Rogers
Battery problem
Reached out to a customer service and they were very responsive and cooperative. After exchanging with couple of emails with pictures , they determined they my unit needs new battery and they going to send me one! Looking forward to my working robot again! :)
M
Mark Travis
Would love to have one.
Disapointed. The company should not be allowed to insulate themselves from the shipping of the product by saying that was someone else. Waited for weeks, sent an email twice to the company. I got an email after 3 weeks and they said that their logistics issue was solved. Apparently there was a large order or busy season they were just wrapping up. A month after that email I sent, that would be about 7 weeks total, a review survey popped up to ask me how the battery was performing. You see they have my battery down as delivered 2 weeks prior. It was NOT delivered, to me anyway. I just wrote it off to be honest. I regret purchasing it after I saw that I was receiving no word about it. Then I saw it was coming out of China. Not a big deal, but there was not a clear indicator that I'd be waiting several weeks when I purchased it. Now isn't it rich that the company thinks it was delivered. I have 2 okp vacuums, one for each floor of my house. One is starting to fail in returning to the base. I was trying to be proactive and fix it. Looks like ill have to just purchase 2 new vacuums elsewhere. Hope this gets verified and posted. Perhaps it will protect the consumer and maybe make the company take a look at how they do business. Doubtful on the latter.
L
Luigi Napoleoni
Positiva
Delivery done but there was just a significant delay.
Sorry
T
Thierry LE PORS
Not yet received...
Sorry for bad rating, but I didn't receive it yet.
Do you have a expected date of receipt ?
